My order hasn’t arrived

Please be patient. All orders are despatched within 1-2 working days and usually take 1-3 days (UK), 3-5 days (Europe) & 7-10 days (US & Canada). If nothing arrives by then, please email us to let use know.

My box arrived damaged

We do what we can to ensure our boxes arrive safely but we know that mistakes happen. If your box arrives damaged, we’ll happily organise a replacement, please email us to let us know.

What does delivery usually costs?

We offer FREE delivery within the UK. Charges for delivery within Europe is £3.00 and delivery to North America, Canada & Rest of the World is £5.00. All delivery charges are added automatically at checkout.

Tell me more about being a Tea Partner

We’re always looking for new and exciting brands to feature. If you’re interested in showcasing your teas in our catalogue, we’d love to talk. To find out more about life as a Tea Partner email us, we’d love to talk.

Everything else

For all other queries, get in touch with us directly. Call us on +44(0) 3333 445085 or, email us


Say hello

We’re here to help. If you have any questions regarding delivery, product quality, payment or order preferences, don't hesitate to get in touch, our friendly customer care team are here to help.



44 (0) 3333 445085

Our Address

56-58 Bridge Street
DE56 1AZ

Our customer service hours are 9am to 5pm (GMT) Monday to Friday. We aim to respond to all support enquires via email within 24 hours